Customer Operations Specialist (6 months contract)

Market Pay is seeking a talented individual to join our team for a 6 months period and contribute to the success of our enterprise payment solutions.

If you have experience in customer operations customer service KYC/KYB or other back-office functions we want to hear from you!

Your Role

You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.

Job Description:

• Operational execution
  Ensure efficient execution of daily customer operations tasks in compliance with internal standards market best practices and SLA requirements.

• Prepare review and deliver operational reports to internal stakeholders and clients on a regular basis.

• Compliance and data review
  Conduct Know Your Customer (KYC) and Know Your Business (KYB) documentation reviews to ensure accuracy and adherence to applicable regulations.

• Documentation and knowledge base
  Contribute to the creation and maintenance of internal process documentation knowledge databases and team reports.

• Client support
  Provide assistance to clients on financial matters data extraction and reporting issues maintaining SLA commitments and communication standards.

• Performance monitoring
  Ensure alignment with departmental KPIs and SLAs.

• Work schedule adherence
  Comply with designated work schedules and shifts. Contribute to ensuring overall team adherence to planned staffing and shift allocations.

• Representation and participation

• Represent the Company in internal and external meetings workshops and partner discussions Actively engage in internal team meetings quality review sessions and workshops to support service excellence and operational consistency.

• Additional Duties
  Perform other tasks as assigned by management to support continuous business improvement and strategic objectives.

Requirements:

• Strong customer-oriented approach with the ability to foster long-term client relationships.

• Analytical and problem-solving skills particularly in financial contexts.

• Effective communication skills and cultural adaptability within diverse teams.

• High attention to detail and commitment to accuracy.

• Strong organizational skills and the ability to prioritize multiple tasks effectively.

• Proactive attitude toward process optimization and operational excellence with quick adaptation to changes in Company processes and culture.

• Adaptability to the Companys work culture operational dynamics collaborative environment and teamwork;

• Awareness of confidentiality and compliance including adherence to the General Data Protection Regulation (GDPR).

• Ability to perform well under pressure and meet tight deadlines without compromising quality.

If you are ready to take on these responsibilities and contribute to the success of our network operations we welcome your application.

Your Package

A highly competitive salary (depending on relevant experience: 2200 Eur gross)

Ifeel - for your Mental Health

Office in Old Town of Vilnius

Regular social events and celebrations

All the tools and equipment you need to do your job

Flexibility to mix being in the office with working remotely from your home

Your Qualifications:

• English

• Excellent communication skills

• Ability to work together with multiple stakeholders in remote locations

• Ability to multitask and prioritise focus on most impactful activities without the close supervision

• Ability to work well under pressure and tight time frames

About Market Pay

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour Enterprise Rent-a-Car IBM Husqvarna Orange Tabesto and many more.

With a presence in Belgium Brazil Canada Denmark France Italy Lithuania Spain Poland and the USA we operate in an international work environment where collaboration is key to creating cutting-edge payment solutions in mobile apps portals and APIs.

Market Pay is an equal opportunity employer committed to creating an inclusive environment celebrating diversity.