Service Support Specialist

Evolution is looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.  

Your duties will be:

• Ensuring that all tables are operational without interruptions.
• Ensuring the appropriate number of staff are present for each shift.
• Identifying and resolving all game irregularities due to dealer mistakes software issues or any other reason.
• Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations including but not limited to hardware software and network connectivity.
• Resolving players disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying analyzing logging and escalating all alerts as necessary.
• Work with internal systems (JIRA TTS WIKI etc.)
• Recording all events related to major incidents in TTS/SST and producing post-resolution incident reports.
• Manage ad-hoc situations which may occur on the shift in an appropriate manner to still be able to deliver all products.
• Administrative duties - scheduling reporting organizing the daily processes according to the internal policies and procedures.
• Management and assistance to Game Presenters and Shufflers with functional responsibilities.
• Leadership training development of the Game Presenters and Shufflers based on needs.

Qualifications :

• Excellent English spoken and written language skills.
• Ability to work any type of shifts and to work full time and/or shift schedule.
• Ability to make managerial decisions.
• Strong interpersonal skills soft skills (analytical/multi-tasking/high sense of responsibility/etc.)
• Ability to maintain strict confidentiality high sense of urgency and result-oriented attitude.
• Attentive to details and high level of stress resistance.
• Approachable energetic and able to work under pressure.
• Good understanding of the company.
• Good level of computer literacy more specifically of the Office package.

Additional Information :

We offer:

• Competitive remuneration package.
• Comprehensive training.
• Professional and personal development Evolution is in a hyper-growth phase and offers multiple. career opportunities for high-performing and ambitious talent.
• Dynamic working environment.
• Unique opportunity to gain extensive experience.
• Wide exposure to business.
• A friendly working environment.
• Salary starting from 7.80 EUR per hour bonus M&W.

If you are interested please apply by adding your CV and Motivation letter in English!

Remote Work :

No

Employment Type :

Full-time