Our client a leading luxury interiors and bespoke furniture brand based in Nairobi is looking for an exceptional Sales & Client Experience Partner to drive revenue growth and deliver world-class client experiences across their portfolio.
This is a senior commercially driven role for someone who understands that in the luxury space sales and experience are inseparable. You will own a portfolio of high-net-worth individuals developers and design professionals building deep lasting relationships while aggressively growing revenue closing high-value contracts and positioning our client as the definitive leader in luxury interiors across Kenya and beyond.
You will bring strategic vision executive presence and a relentless drive to exceed targets while never losing sight of the exquisite client experience that sets our client apart. If you are a seasoned sales professional with a genuine passion for design and an instinct for cultivating relationships with discerning clients this is your role.
Key responsibilities
Sales leadership & revenue generation
Own the full sales cycle for major projects from initial pitch and proposal development through to contract close and project handover.
Set and consistently exceed ambitious personal sales targets directly contributing to our clients revenue goals.
Lead negotiations and close high-value contracts for bespoke furniture and luxury interior design projects.
Develop and present compelling tailored brand presentations that win prestigious residential and commercial projects.
Represent our client at high-level industry events and curated networking opportunities to build a robust pipeline.
Client strategy & portfolio growth
Develop and execute strategic account plans for a portfolio of key clients deepening relationships and maximising lifetime value.
Proactively identify opportunities for account growth and new business development within the luxury residential and commercial sectors.
Analyse client profitability and refine service strategies to ensure mutually rewarding partnerships.
Cultivate deep relationships with high-net-worth individuals developers and design professionals translating their vision into reality.
Client experience & project leadership
Serve as the primary client advocate throughout the project lifecycle ensuring the clients vision is met and exceeded at every stage.
Chair key client meetings and presentations managing high-level expectations with confidence and grace.
Oversee project team output to guarantee all deliverables align with the clients brief and our clients standards of excellence.
Resolve complex client challenges and escalations decisively preserving and strengthening relationships in the process.
Team leadership & collaboration
Mentor and lead the Assistant Relationship Manager delegating effectively to build their capability and expand team capacity.
Foster seamless collaboration between sales design and operations teams to deliver a unified and exceptional client journey.
Share strategic insights from client interactions to inform product development marketing strategies and operational improvements.
Market intelligence & brand ambassadorship
Champion our clients brand in every interaction embodying their values of luxury creativity and integrity.
Monitor market trends competitor activity and evolving client needs to keep our client at the forefront of the luxury interiors market.
Provide strategic feedback to leadership on market opportunities and emerging threats.
Requirements
57 years of proven experience in a senior sales key account management or client relationship role ideally within luxury interiors high-end furniture architecture or a related luxury sector.
Demonstrable track record of managing a multi-million dollar client portfolio and consistently exceeding revenue targets.
Deep expertise in negotiating and closing complex high-value contracts with discerning clients.
Strong financial and business acumen with the ability to analyse account profitability and build strategic account plans.
Executive presence a masterful communicator and storyteller equally comfortable with C-suite executives and design professionals.
Strategic thinker who plans ahead anticipates client needs and identifies growth opportunities before they become obvious.
Resilient and solutions-oriented able to navigate complex challenges with sound judgment and composure under pressure.
A genuine passion for design art and luxury with the ability to articulate its emotional and functional value to clients.
Proven ability to lead mentor and inspire a team in a collaborative high-performance environment.
Benefits
Our client fosters a culture built on excellence collaborative creativity and an unwavering commitment to the client experience. They believe that integrity and trust are the foundation of every great relationship with clients and within the team. For the right person this is not just a sales role it is an opportunity to shape the future of luxury interiors in Kenya and leave your mark on some of the most prestigious spaces in the region.
Required Skills:
57 years of proven experience in a senior sales key account management or client relationship role ideally within luxury interiors high-end furniture architecture or a related luxury sector. Demonstrable track record of managing a multi-million dollar client portfolio and consistently exceeding revenue targets. Deep expertise in negotiating and closing complex high-value contracts with discerning clients. Strong financial and business acumen with the ability to analyse account profitability and build strategic account plans. Executive presence a masterful communicator and storyteller equally comfortable with C-suite executives and design professionals. Strategic thinker who plans ahead anticipates client needs and identifies growth opportunities before they become obvious. Resilient and solutions-oriented able to navigate complex challenges with sound judgment and composure under pressure. A genuine passion for design art and luxury with the ability to articulate its emotional and functional value to clients. Proven ability to lead mentor and inspire a team in a collaborative high-performance environment.
Our client a leading luxury interiors and bespoke furniture brand based in Nairobi is looking for an exceptional Sales & Client Experience Partner to drive revenue growth and deliver world-class client experiences across their portfolio.This is a senior commercially driven role for someone who under...
Our client a leading luxury interiors and bespoke furniture brand based in Nairobi is looking for an exceptional Sales & Client Experience Partner to drive revenue growth and deliver world-class client experiences across their portfolio.
This is a senior commercially driven role for someone who understands that in the luxury space sales and experience are inseparable. You will own a portfolio of high-net-worth individuals developers and design professionals building deep lasting relationships while aggressively growing revenue closing high-value contracts and positioning our client as the definitive leader in luxury interiors across Kenya and beyond.
You will bring strategic vision executive presence and a relentless drive to exceed targets while never losing sight of the exquisite client experience that sets our client apart. If you are a seasoned sales professional with a genuine passion for design and an instinct for cultivating relationships with discerning clients this is your role.
Key responsibilities
Sales leadership & revenue generation
Own the full sales cycle for major projects from initial pitch and proposal development through to contract close and project handover.
Set and consistently exceed ambitious personal sales targets directly contributing to our clients revenue goals.
Lead negotiations and close high-value contracts for bespoke furniture and luxury interior design projects.
Develop and present compelling tailored brand presentations that win prestigious residential and commercial projects.
Represent our client at high-level industry events and curated networking opportunities to build a robust pipeline.
Client strategy & portfolio growth
Develop and execute strategic account plans for a portfolio of key clients deepening relationships and maximising lifetime value.
Proactively identify opportunities for account growth and new business development within the luxury residential and commercial sectors.
Analyse client profitability and refine service strategies to ensure mutually rewarding partnerships.
Cultivate deep relationships with high-net-worth individuals developers and design professionals translating their vision into reality.
Client experience & project leadership
Serve as the primary client advocate throughout the project lifecycle ensuring the clients vision is met and exceeded at every stage.
Chair key client meetings and presentations managing high-level expectations with confidence and grace.
Oversee project team output to guarantee all deliverables align with the clients brief and our clients standards of excellence.
Resolve complex client challenges and escalations decisively preserving and strengthening relationships in the process.
Team leadership & collaboration
Mentor and lead the Assistant Relationship Manager delegating effectively to build their capability and expand team capacity.
Foster seamless collaboration between sales design and operations teams to deliver a unified and exceptional client journey.
Share strategic insights from client interactions to inform product development marketing strategies and operational improvements.
Market intelligence & brand ambassadorship
Champion our clients brand in every interaction embodying their values of luxury creativity and integrity.
Monitor market trends competitor activity and evolving client needs to keep our client at the forefront of the luxury interiors market.
Provide strategic feedback to leadership on market opportunities and emerging threats.
Requirements
57 years of proven experience in a senior sales key account management or client relationship role ideally within luxury interiors high-end furniture architecture or a related luxury sector.
Demonstrable track record of managing a multi-million dollar client portfolio and consistently exceeding revenue targets.
Deep expertise in negotiating and closing complex high-value contracts with discerning clients.
Strong financial and business acumen with the ability to analyse account profitability and build strategic account plans.
Executive presence a masterful communicator and storyteller equally comfortable with C-suite executives and design professionals.
Strategic thinker who plans ahead anticipates client needs and identifies growth opportunities before they become obvious.
Resilient and solutions-oriented able to navigate complex challenges with sound judgment and composure under pressure.
A genuine passion for design art and luxury with the ability to articulate its emotional and functional value to clients.
Proven ability to lead mentor and inspire a team in a collaborative high-performance environment.
Benefits
Our client fosters a culture built on excellence collaborative creativity and an unwavering commitment to the client experience. They believe that integrity and trust are the foundation of every great relationship with clients and within the team. For the right person this is not just a sales role it is an opportunity to shape the future of luxury interiors in Kenya and leave your mark on some of the most prestigious spaces in the region.
Required Skills:
57 years of proven experience in a senior sales key account management or client relationship role ideally within luxury interiors high-end furniture architecture or a related luxury sector. Demonstrable track record of managing a multi-million dollar client portfolio and consistently exceeding revenue targets. Deep expertise in negotiating and closing complex high-value contracts with discerning clients. Strong financial and business acumen with the ability to analyse account profitability and build strategic account plans. Executive presence a masterful communicator and storyteller equally comfortable with C-suite executives and design professionals. Strategic thinker who plans ahead anticipates client needs and identifies growth opportunities before they become obvious. Resilient and solutions-oriented able to navigate complex challenges with sound judgment and composure under pressure. A genuine passion for design art and luxury with the ability to articulate its emotional and functional value to clients. Proven ability to lead mentor and inspire a team in a collaborative high-performance environment.
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