Customer Care Advisor Jobs in Kenya
Customer Care Advisor Jobs in Kenya
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To resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice BranchQualifications : Type of Qualification: Fir More...
Responsibilities:Take new cases and follow up on all active casesCase documentationEnsure escalated cases are getting tractionCheck mailbox to ensure that:Previous cases are not reopen/ reopen if neededEmails send to everyone about community updates and process updatesEmails related t More...
1-3 years
Job PurposeTo ensure efficient management of SACCO records and provide excellent customer service tomembers by handling inquiries resolving issues and maintaining accurate and secure records incompliance with organizational policies and regulatory standards.Key ResponsibilitiesRecords More...
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