Customer Care

Job Description

We are recruiting on behalf of our client in the Betting & Casino industry. Our client is looking for an experienced Customer Care Executive to join their growing team. The ideal candidate must have worked in a betting company/Casino and is confident in handling high-volume client interactions.

Key Responsibilities

1. Respond to customer inquiries via calls SMS WhatsApp live chat and email.
2. Resolve customer issues professionally and efficiently.
3. 3. Provide timely updates assist with account queries and guide customers through betting/casino processes.
4. Maintain accurate customer records in internal systems.
5. Escalate complex cases to the relevant departments.
6. Prepare basic daily or weekly reports on customer feedback and trends.

Requirements

Mandatory: Previous experience in a betting company and/or casino.

At least 2 year of experience in customer care.

Excellent communication and problem-solving skills.

Strong phone etiquette and ability to multitask under pressure.

Proficient in Google Workspace.

Friendly calm and customer-focused

Qualified candidates are to send their application to

Email Subject: Customer Care Executive Application

Submitted by 21st September 2026.

Only Shortlisted Candidates will be Contacted.