Problem Resolution Jobs in Jordan

Design, implement, and monitor the infrastructure and the systems. This includes after hours on-call support and handling technical problems escalated from Level 1 Plan, Design and Implement customer solutions and configuration changes. Provide Level 1 with adequate technical too More...

Design, implement, and monitor the infrastructure and the systems. This includes after hours on-call support and handling technical problems escalated from Level 1 Plan, Design and Implement customer solutions and configuration changes. Provide Level 1 with adequate technical too More...

Provide top-level technical support, including problem resolution, change implementation, meeting/calls and one-on-one technical support within SLAs for clients. Ensure teams output meets quality and service level standards set by management and clients. Coordinate the daily act More...

Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system Prov More...

Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system Prov More...

Job Description Technical Implementation Consultant with minimum 2 years’ experience supporting, maintaining, and integrating applications in a SaaS environment. The ideal candidate will be an Implementation Consultant with minimum 2 years of experience in software suppo More...

5+ years of experience with monitoring systems like Prometheus , NewRelic, AppDynamic etc Experience in developing and debugging in one of these OOP languages, Java, Python, Bash, Go. Expert knowledge on Kubernetes Experience with Cloud Infrastructure (AWS preferred) Experience More...

Work with Financial Control with the maintenance of the local and global general ledger Escalate issues and assist team members in problem resolution Understand the Equity Swaps booking model Produce and review daily Profit and Loss (P&L) and P&L explanations for the Credit More...

About the job A pioneer news media house covering news & events from the cryptocurrency industry and blockchain technology is searching for a Chief Editor to oversee the development of all material for the website. You must have the capacity to lead a team, exercise sound ju More...

Answering Customer Queries: Live chat agents are there to support online customers by promptly answering their questions that come in via the website(s) they manage1. Proactive Engagement: Engage in real-time, comprehensive interactions with customers, ensuring they receive t More...

Key Responsibilities of the Receptionist: Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level Works as part of a team that maximizes guest satisfaction and comfort, delivering a posi More...

About the job The Operations and Marketing Representative is a key player, dedicated to optimizing operational processes and amplifying marketing efforts. This role seamlessly integrates customer service and compliance with dynamic marketing strategies, embodying a commitment to serv More...

About The Role & Team As a senior technical support specialist your main responsibility is to perform all customer applications and infrastructure support activities according to SITA standards and procedures or customer requirements as appropriate maximizing customer satis More...

About the job Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome o More...

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to res More...

Work closely with remote and onsite project teams to design, build, test, deploy and maintain enhancements to new and existing software Collaborate with project teams on problem solving, sophisticated design solutions, and creating quality products Review, understand and analyze b More...

As a Specialist, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: Respond to reques More...

Answer customer’s calls raised to Hikma’s call center & Serve as the first point of contact for customers seeking technical assistance over the phone, email, or onsite visits Register incidents and service requests, track updates and follow up until completion Perf More...

3+ years’ experience with software development. 2+ Oracle Database release 12.2 and higher. Hands-on experience with SQL and PL/SQL Proven work experience as a Database developer Excellent written and verbal communication skills. Bachelor’s degree in computer scienc More...

A minimum of 5 years of experience in managing large teams in an international organization in the humanitarian/development sector is required. Experience managing a call centre or similar is desired. Strong background in protection is desired; Relevant experience in a multicultu More...