Tech Workforce Management - Senior Associate

Roles and Responsibilities:

Daily tasks and delivery expectation

• Support the allocation of CSS to client engagements ensuring alignment with the firms strategic priorities and planned business metrics.

• Participate in continuous planning activities proactively managing and scheduling resources to meet Firm utilization targets focusing on staff leverage and peak season metrics.

• Gather information on staff career planning/goals strengths and areas of opportunity to aid in allocating the right staff to the right client at the right time.

• Assist in resolving unassigned clients and reallocations for new joiners and leavers.

• Create standard productivity reports and provide recommendations on workload balancing improvement of utilization and other necessary actions.

• Proactively manage and analyze staff availability communicating with regional counterparts to promote sharing resources across business units and territories.

• Create and analyze monthly financial results partnering with local leadership to provide recommendations and solutions on various operational matters including utilization chargeable hours and headcount.

• Working knowledge of RM technology including TalentLink Staffing & Deployment supporting assignment planning allocations forecasting and reporting.

• Support and deliver training to all staff on the use of TalentLink modules and timesheet management systems.

• Leveraging tools from Onboarding teams to support the integration of all types of workforce into their respective teams and to the firm.

Expected Skills:

Specific learned abilities or technical skills

• experience in the tech landscape (e.g. software developers data analysts cybersecurity specialists).

• Computer literate with strong working knowledge of Excel. Power BI knowledge an advantage

• Strong relationship & stakeholder management experience; ability to interact with people at all levels and able to influence challenge and negotiate effectively

Expected Competencies:

Values behaviors & attitude

• Highly organised with exceptional attention to detail

• A willingness to get in the detail of what is going on in your team but also to see the wider picture

• Hands on approach with ability to juggle several tasks at once

• Demonstrate an ability to work on detail and identify discrepancies in short timescales

• A diligent and conscientious approach to carrying out work is essential

• Proactive and creative approach to problem solving

• Outgoing personality with a positive outlook and a strong teamworking bias

• An ability to understand different working styles approaches and response adapting correspondence conversations and tactics accordingly

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelors degree in related field.

Years of

Experience:

3 to 5 years of workforce planning resourcing recruitment or project management experience ideally from within professional services or a corporate environment.