Regional Coordination Technical Officer MENA (Internals Only)

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation dedicated to protecting the rights of displaced and affected people during crises. NRC delivers high-quality programmes to support people forced to flee helping them rebuild their lives and establish a new future. NRC provides immediate humanitarian assistance prevents further displacement and contributes to durable solutions. It operates across both new and protracted crises across 40 countries.

NRC specialises in five core competencies: counselling and legal assistance (ICLA) protection from violence education shelter and settlements and water sanitation and hygiene (WASH). These specialised areas enable NRC to respond effectively to the diverse needs of displaced populations. Around 6000 staff members mostly hired locally work on the frontlines. As a rights-based organisation NRC is a strong advocate for displaced and vulnerable people working at local national regional and global levels to influence decision-makers. This advocacy is rooted in the organisations first-hand experience and specialised expertise

The Regional Coordination Technical Officer provides high-level coordination administrative and technical support to the MENA Regional Team with primary support to the MENA Management Team (MMT) and wider Regional Management Team. The role supports the effective planning coordination and follow-up of regional priorities meetings strategic initiatives internal communication and regional and global reporting processes.

The position plays an important role in facilitating collaboration between the MENA Regional Team Country Offices Head Office and other stakeholders through strong information management coordination and administrative support across regional functions and initiatives.

The role also provides coordination and technical support to operational support functions in the region including Health Access and Safety (HAS) through support to regional planning trainings reporting processes compliance tracking information management systems and communication platforms. The position contributes to strengthening regional coordination operational consistency and timely follow-up across MENA while handling sensitive and confidential information with professionalism and discretion.

1. Provide high-level executive and administrative support to the MENA Regional Team including calendar management prioritisation of engagements meeting preparation documentation and follow-up on action points.

2. Coordinate internal communication information sharing and collaboration between the MENA Regional Team Country Offices and Head Office to support effective decision-making and implementation.

3. Prepare consolidate and maintain reports trackers briefing materials presentations and other management documentation as required.

4. Ensure effective information management document control and maintenance of relevant filing systems databases SharePoint sites and communication platforms.

5. Coordinate logistical and administrative arrangements for regional meetings workshops seminars missions and other regional events.

6. Monitor follow-up on key management actions deadlines compliance requirements and reporting commitments across relevant functions.

7. Handle confidential and sensitive information with discretion and professionalism.

8. Identify opportunities to improve administrative coordination and information management processes within the regional team.

9. Compliance and adherence to NRC policies guidance and procedures with specific responsibility for administrative and coordination processes.

• Coordinate MENA management meetings strategy sessions governance processes trainings and regional workshops including agenda development logistical arrangements documentation stakeholder communication and follow-up on agreed actions.

• Provide direct coordination and administrative support to MENA Regional Team senior managers including management of complex calendars correspondence priorities and follow-up on key leadership actions.

• Maintain regional information management systems and coordination tools including organisational charts contact lists distribution groups SharePoint pages communication platforms planning calendars and relevant regional trackers ensuring information remains accurate and up to date.

• Prepare executive briefings presentations management summaries reports compliance trackers and other materials for engagement with Country Offices Head Office and external stakeholders.

• Support coordination and follow-up of regional operational priorities including Health Access and Safety (HAS) planning processes reporting requirements training coordination meetings and related documentation in collaboration with the Regional Team Country Offices and Head Office.

• Support regional monitoring and follow-up related to key compliance requirements information-sharing processes and relevant incident and operational tracking systems escalating administrative matters as required.

• Plan and facilitate induction programmes for senior staff and regional team members and provide support to crisis management teams regional emergency coordination organisational change processes and cross-functional projects as delegated by line management.

Information of the scope of the position to be inserted in the table below. This is applicable only for roles graded as 8 and above e.g. a function manager/specialist at CO level or when allocated a project budget)

By interfaces NRC means processes and projects that are interlinked with other departments/units or persons. Provide brief information on roles with relevant interfaces and what is required for this position. Eg what interfaces is important in order to ensure work is aligned with the global NRC requirements.

• MENA Regional Management Team to support executive coordination decision-making and follow-up on regional priorities.

• Regional Head of Operational Support and Regional Head of HAS to support planning reporting compliance tracking and operational coordination.

• Country Office Management Groups and HAS teams across MENA to coordinate reporting planning trainings compliance tracking and operational follow-up.

• Relevant Head Office departments (HAS Operations Support P&O Finance Security) to ensure alignment with global policies systems standards and reporting requirements.

• Jordan Country Office support functions to coordinate local administrative support travel logistics facilities and hosting arrangements.

• External service providers venues and relevant authorities as required to support meetings travel trainings and regional administrative processes.

• Minimum 3 years of relevant experience in coordination executive support operations programme support or organisational management within an international organisation humanitarian or development agency diplomatic mission multilateral institution NGO or similar complex operating environment.

• Strong skills in information management reporting planning and the preparation of management documentation and executive briefings.

• Ability to work independently manage multiple priorities and exercise sound judgement with limited supervision.

• Relevant academic background in Business Administration Management International Relations Public Administration or a related field.

• Experience supporting governance processes operational planning compliance tracking information management and organisational reporting.

• Strong stakeholder management and coordination skills with the ability to work effectively across geographically dispersed teams and organisational levels.

• Excellent written and verbal communication skills in English.

• Planning and delivering results

• Working with people

• Communication with impact and respect

• Coping with change

• Analysing and solving problems.

• Managing resources to optimise results.

What we offer:

• Eligibility: This recruitment is open to internal candidates only.
• Duty station:Amman Jordan.
• Contract: Fixed-term contract until 31 December 2026 with possibility of renewal based on performance funding and the need for the position.
• Travel: up to 5%
• Deadline for applications: 02 July 2026
• Salary/benefits: Grade6 According to NRC Jordan salary scale and terms and conditions.
• Please refer to theJob Descriptionfor additional details.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age gender religion ethnicity nationality and physical ability.
• We think outside the box encourage ideas and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Important information about the application process

• Internal candidates: To apply as an internal candidate log in with your official email or click on Opportunity Marketplace. Use your official email address when applying.
• Submit your application and CV in English taking care to attach your latest CV.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.