Male Front Desk Agent Receptionist Mövenpick Hotel Amman

Responsibilities:

To provide a warm professional and efficient welcome to all guests while ensuring a smooth and personalized check-in and check-out experience. The Front Desk Agent/ Receptionist is responsible for handling guest requests maintaining accurate guest records processing payments and ensuring that all Front Office procedures and hotel standards are consistently followed.

• Welcome and acknowledge guests in a warm friendly and professional manner.
• Provide guests with information regarding hotel facilities services operating hours and local attractions.
• Handle guest requests inquiries and concerns promptly and professionally.
• Follow up on guest requests to ensure satisfaction.
• Maintain a high level of guest engagement throughout the stay.
• Handle complaints professionally and escalate matters to the appropriate supervisor or manager when required.
• Process room assignments registration check-in check-out and room changes in accordance with hotel procedures.
• Ensure all guest information is accurately entered and maintained in the Property Management System.
• Verify guest identification and registration details in accordance with hotel policies and applicable regulations.
• Process cash and credit card transactions accurately and maintain proper documentation.
• Ensure accurate posting of charges and payments to guest accounts.
• Monitor guest accounts and report discrepancies to the relevant supervisor.
• Maintain accurate records of room status guest movements and Front Office transactions.
• Coordinate with Housekeeping Reservations Engineering and other departments to ensure smooth hotel operations.
• Follow all Front Office cash-handling and security procedures.
• Identify opportunities to enhance the guest experience and support guest loyalty.
• Apply Heartist values and contribute to creating memorable guest experiences.
• Complete all required Front Office reports checklists and documentation accurately.
• Maintain confidentiality of guest information and hotel business.
• Report maintenance issues safety concerns and operational irregularities immediately.
• Participate in departmental meetings briefings and training sessions.
• Follows Hotels telephone etiquette standards.
• Enrollment of new loyalty members and updates certificate maintenance when applicable.
• Drives Rate and RevPAR through up-selling room brand.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Qualifications :

• High school diploma or equivalent; a diploma or degree in Hospitality Tourism or a related field is an advantage.
• Previous experience in a hotel Front Desk/Receptionist role is preferred.
• Exceptional attention to detail with strong organizational and time management skills.
• Demonstrated ability to multitask and prioritize effectively in a fast-paced environment.
• Strong interpersonal skills with a friendly empathetic and collaborative approach
• Ability to remain calm composed and professional when handling multiple requests simultaneously.
• Reliable cash handling experience and accuracy with financial transactions.
• Professional appearance and presentation standards.
• Good command of English; additional languages are an advantage.
• Strong interpersonal and communication skills.
• Ability to work flexible shifts including weekends and public holidays.
• Presentable professional and guest-oriented personality.

Additional Information :

Physical Requirements:

• Ability to stand and walk for extended periods.
• Flexible to work shifts weekends and public holidays as required by hotel operations.

Remote Work :

No

Employment Type :

Full-time