Front Office Shift Leader

We believe its our people who create memorable experiences for our guests. Our current Team Leader has just been promoted so were looking for the next passionate leader to join our Front Office team!
If you love creating great guest experiences enjoy leading a team and want to grow your career this could be your opportunity.
Your job will include but not limited to:

• Looking after the guests and ensuring they have an incredible experience with us
• Coaching & Training the Team members
• Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
• Supervise and support of the Front Office team.
• Handling any guest complaints.
• Direct daily front office operations.
• Supervise front talent and help out with accounting problems.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Perform any other duties as directed by the Front Office Management.

Whats in it for you:
Employee discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Greet check-in respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling

Qualifications :

A University Degree in Hospitality 
6-12 months experience in front office operations in hotels in a supervisory level (preferably within Accor group)
Motivated
Team Player
Proactive
Takes Initiative
Organisational Skills

Additional Information :

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit   Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time