Fintech Customer Service Advisor ArabicEnglish Amman
Job Location:
Monthly Salary:
Posted on:
7 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title:
Fintech Customer Service Advisor: Arabic/English - AmmanJob Description
Key Responsibilities
- Handle incoming customer inquiries via phone email chat or tickets.
- Assist customers with issues related to transactions payments account access and digital wallets.
- Provide clear guidance on fintech products features and processes.
- Investigate and resolve customer complaints within defined SLAs.
- Escalate complex or high-risk cases to relevant internal teams (fraud compliance technical support).
- Ensure all interactions comply with financial regulations and company policies.
- Maintain accurate records of customer interactions in CRM systems.
- Educate customers on secure usage of fintech platforms and fraud prevention.
- Achieve performance KPIs including quality CSAT and response time targets.
Requirements
- Previous experience in customer service (fintech banking or telecom preferred).
- Strong communication skills in English (B2 level or higher depending on market).
- Basic understanding of financial services digital payments or e-wallet systems is an advantage.
- Ability to handle sensitive financial information with confidentiality.
- Problem-solving and critical thinking skills.
- Ability to work in a fast-paced target-driven environment.
Preferred Skills
- Experience with fintech platforms (payments wallets BNPL crypto support).
- Familiarity with CRM tools (Salesforce Zendesk etc.).
- Fraud awareness and basic compliance understanding.
- Multilingual abilities (depending on market needs).
Work Environment
- Shift-based role (including weekends/holidays depending on operation).
- Performance-driven environment with strict SLAs.
- Customer-facing support role in a regulated fintech setting.
Location:
JOR Amman - 1 Rafiq Al Hariri Ave Edgo Building Abdali Boulevard Amman JordanLanguage Requirements:
Time Type:
Full timeRequired Experience:
Unclear Seniority
About Company
As a diverse, global organization, we provide customer engagement services for some of the world’s best brands. Every day, from more than 225 sites in 40 countries and across 6 continents, our staff deliver next-generation customer experience and help companies better connect with the ... View more
