Employee Relations Coordinator-National Damascus

Employee Relations Coordinator - National - Damascus

TeamHRGradeNational Grade 3
Reports To People and Culture DirectorContract LengthOne year
Location Damascus Office

Language(s)English and Arabic

Team and Job Purpose
Team Purpose
To ensure fair transparent and legally compliant employee relations processes that foster a positive inclusive and respectful workplace culture. The Employee Relations team monitors trends identifies areas for improvement and strengthens organizational capacity to manage complex issues effectively. By conducting thorough investigations managing disciplinary cases and handling appeals the team ensures consistency accountability and equity supporting the organizations commitment to a safe and supportive environment for all employees.
also actively promotes and prevents workplace risks by fostering a culture of safety inclusion and respect across the Country Office

Role Purpose
To provide expert guidance and support on employee relations matters upholding Save the Children Internationals values of integrity accountability and respect. This role ensures that disciplinary and appeal processes are managed fairly consistently and in accordance with organizational and legal standards.
The Employee Relations Coordinator acts as an enabler and advocate for a safe and inclusive workplace embedding preventive measures and positive culture initiatives as part of daily operations. The role includes regular reporting to the Country Director and Senior Management Team on employee relations trends risks and key metrics.
By fostering a culture of empowerment promoting best practices and building capacity across the organization the Employee Relations Coordinator contributes to a productive inclusive workplace that ultimately supports SCIs mission to protect and advance the well-being of children.

Principal Accountabilities

Lead and manage the investigation and resolution of employee grievances disciplinary cases and appeals partnering with colleagues on complex multi-faceted cases. Ensure processes are fair timely and aligned with SCIs values policies and legal requirements.

Monitor analyse and report on employee relations trends and patterns identifying systemic issues and recommending improvements to policies procedures and practices to maintain a safe equitable and supportive workplace to People and Culture Director and SMT. Provide regular updates to the People and Culture Director Country Director and Senior Management Team

Provide expert guidance and support to managers on complex employee relations matters enhancing their ability to manage cases effectively consistently and in alignment with organizational and legal standards.

Act as a Subject Matter Expert to the Country Office Senior Management Team on high-risk or sensitive employee relations matters collaborating with internal or external legal advisors as needed to inform decisions.

Foster strong trusting relationships with employees at all levels promoting open communication collaboration and a respectful work environment across a diverse workforce.

Actively support preventive initiatives and programs to create an inclusive and safe workplace culture including training awareness campaigns and early identification of risks.

Ensure all employee relations processes reflect SCIs DEI policies embedding inclusive practices and cultural competence in investigations case management and advisory activities.

Oversee the efficient implementation of final recommendations maintain thorough and accurate records at all stages of the employee relations process and prioritize support for all colleagues involved to ensure fair and supportive outcomes.

Budget

People Management Responsibility (direct/indirect reports)
Number of people managed in total: N/A
Manager of a team: No
Team Manager (manager of multiple teams): No

Size of Remit
Country Office

Travel Requirements
International travel required: Yes

Percentage of required for travel: Up to 10%

Key Relationships
Internal (excluding direct team and manager)
Employee Relations Team
Functional Leaders in the country office
Country Director
Senior Management team
Head of Offices
HR team

External

N/A

Competencies
Cluster: Thinking
Competency: Innovating and adapting
Level: Accomplished
Behavioural Indicator: Demonstrates flexibility in following processes and procedures while remaining true to the organisations values.

Cluster: Engaging
Competency: Networking
Level: Leading Edge
Behavioural Indicator: Builds strong relationships with a broad range of stakeholders.

Cluster: Thinking
Competency: Problem solving and decision making
Level: Accomplished
Behavioural Indicator: Uses data and evidence to drive decision making for quality improvement.

Cluster: Engaging
Competency: Working effectively with others
Level: Leading Edge
Behavioural Indicator: Creates an environment which promotes diversity and does not tolerate discrimination.

Cluster: Engaging
Competency: Communicating with impact
Level: Skilled
Behavioural Indicator: Ensures communications are concise and well-structured.

Experience and Skills
Essential
Experience: Minimum of 7 years of progressive experience in Human Resources with significant exposure to employee relations.

Relations Expertise: Demonstrated experience in handling employee grievances disciplinary cases and appeals ensuring processes are fair timely and fully aligned with organisational policies and legal requirements.

Skills: Proven ability to provide expert advice and support to managers on complex employee relations issues enhancing their capability to handle cases effectively and consistently.

Building: Extensive experience fostering strong relationships with employees at all levels promoting a collaborative respectful and inclusive work environment.

Analysis & Reporting: Significant experience monitoring and reporting on employee relations trends to identify systemic issues and inform policies and practices ensuring a safe equitable and supportive organizational culture.

Skills: Exceptional verbal and written communication skills with the ability to articulate complex issues clearly confidently and authoritatively to diverse audiences.

Thinking: Strong analytical skills to assess employee relations trends identify areas for improvement and support evidence-based decision-making and policy development.

Resolution: Advanced conflict resolution and negotiation skills with the ability to mediate complex employee relations matters tactfully impartially and effectively.

and Ethical Judgment: High level of integrity and discretion maintaining confidentiality and impartiality at all times while upholding organizational values.

and Case Management: Strong project management skills capable of overseeing the efficient implementation of final recommendations maintaining accurate records and prioritizing support for colleagues involved.

Desirable
N/

Education and Qualifications
Essential

Expert understanding of employment laws and regulations in Syria and/or Jordan.

Desirable

Qualifications experience or training in mediation conflict resolution or labour law would be advantageous.
Professional certifications in Human Resources are desirable.

Safeguarding
We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.

Level 2: either the post holder will have access to personal data about children and/or young people as part of their work; or the post holder will be working in a regulated position (accountant barrister solicitor legal executive); therefore a police check will be required (at standard level in the UK or equivalent in other countries).

Diversity Equity and Inclusion and Equal Opportunities
Diversity Equity and Inclusion is core to our vision values and global strategy. Save the Children is committed to creating a truly diverse equitable and inclusive organisation and one which will support us in our vision to ensure every child attains the right to survival protection development and participation.

We are committed to equal employment opportunities regardless of gender sexual orientation race colour ethnic origin nationality disability marital or civil partnership status gender reassignment pregnancy and maternity caring or parental responsibilities age or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.