Customer Service Representative (AirlineTicketing Experience Required)
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Job Summary
Handle customer inquiries via phone email or chat in a professional and timely manner
Assist customers with bookings modifications cancellations and general travel-related requests
Resolve customer issues while ensuring a high level of satisfaction
Accurately use ticketing systems to process and manage requests
Maintain clear professional communication with customers at all times
Proven experience in customer service (non-sales roles preferred)
Mandatory: Strong experience in airline ticketing and travel industry operations
Familiarity with ticketing systems (e.g. GDS systems such as Amadeus Sabre or similar)
Excellent communication skills in English (spoken and written)
Ability to work night shifts (6:00 PM 2:00 AM Jordan Time)
Strong attention to detail and problem-solving skills
Previous experience in a travel agency or airline-related role
Experience handling high-volume customer interactions
About Company
Centric Prime is a recruitment agency connecting businesses with exceptional talent from Jordan and beyond. We specialize in sourcing highly skilled professionals across a wide range of industries and functions including sales customer service digital marketing social media management ... View more
