Business Support Associate
Job Location:
Monthly Salary:
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Job Summary
We are looking to recruit a Business Support Associate who will be responsible for first-line support for business user monitor business operation monitor system dashboards on-boarding for new businesses troubleshoot and resolve business reported issues.
Responsibilities
- Monitor system dashboards alerts and transaction flows in real time.
- Identify log and categorize incidents for resolution or escalation.
- Track and report incident resolution times in accordance with SLAs.
- Support root cause analysis and implement preventive measures
- Provide first-line operational support for participants including on-boarding payment processing and troubleshooting.
- Manage service requests operational queries and configuration changes.
- Guide participants through integration processes testing and system usage.
- Conduct periodic operational reviews with participants to ensure adherence to best practices.
- Coordinate with all teams including technical support and system administration to resolve participant issues promptly.
- Maintain and update user guides FAQs and operational documentation.
- Deliver on-hand training sessions for new participant staff during on-boarding process
- Generate scheduled and ad-hoc operational compliance and performance reports.
- Validate data accuracy and integrity across reports.
- Support audit and reconciliation activities with detailed reporting.
Requirements
- College or university graduate in the IT field with 0-2 years of experience.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle long hours if required.
- Outstanding organizational and customer service skills.
- Ability to work with little supervision and manage multiple processes simultaneously.
- Proficient computer skills (Word Excel Open Office Windows).
- Talent for recognizing opportunities for process improvement.
- Analytical minded to process large amounts of data and the ability to do research.
- Critical thinking to determine what data and information is useful for the task.
- Time management in order to meet deliverables accordingly.
- Mathematical skills to process complex calculations.
- Problem-solving skills to find multiple viable solutions for a challenge.
Required Experience:
IC
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Marketing
- Analysis Skills
- Dental Office Experience
- Sales Pipeline
- Project Management
- CRM Software
- negotiation
- Management Consulting
- Phone Etiquette
About Company
We are a family of passionate people dedicated to providing your institution with cost-efficient and mission-critical real-time payment solutions that simplify daily business processes and provide massive advantages to nations at large. We serve 370 banks and central banks in 24 coun ... View more
