Account Manager (Wholesale & Platforms MEA)

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What This Role Is All About

As a Account Manager you will own the growth retention and overall success of Tier 1 customers. Your mission is to build trusted relationships deeply understand customer business needs and drive measurable growth through adoption upsell and long-term partnership. This role sits at the intersection of commercial strategy customer advocacy and internal coordination.

Job Description:

Customer Orientation

• Build and maintain trusted relationships with Tier 1 clients to drive customer satisfaction retention and growth.
• Act as the main point of contact for client business and technical needs coordinating internal teams to ensure timely support and resolution.
• Proactively identify opportunities for product adoption cross-sell and business expansion.
• Understand client goals processes and priorities in order to provide relevant support and strategic guidance.
• Monitor client performance traffic and financial health to maximize growth and minimize risk.
• Work closely with internal stakeholders to ensure smooth account management and an excellent customer experience.
• Keep all client activities and opportunities accurately updated in CRM tools while contributing to team knowledge and staying up to date with products market trends and competition.
• Analyze and forecast clients traffic take immediate reactions to ensure ongoing business growth minimize losses and maximize GP/revenue.

Internal initiatives

• Power user help improve Infobips internal tools for account setup traffic monitoring and troubleshooting (Qlik SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill clients requirements (Customer Success Sales Engineers Customer Support CPaas Registrations Platform Operations Customer Analyst Procurement Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).
• Influence Infobips ever-evolving end-to-end customer experience by grasping and continuously promoting clients perspective to the internal stakeholders.

Continuous Development

• Promote team spirit and nourish critical thinking.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products platform and relevant markets.
• Have an excellent knowledge of clients business and ways they (can) use Infobip.
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

What Makes You a Strong Fit

• Minimum 4 years proven experience in B2B sales consistently meeting or exceeding quota.
• Fluent in English (mandatory); knowledge of additional language is a plus.
• Strong knowledge of A2P SMS aggregation and reselling market space.
• Strong knowledge of industry and technology trends relevant to Infobip: CPaaS CCaaS customer engagement and conversational AI and channels such as (SMS RCS WhatsApp voice email Viber and other OTT channels) is an advantage.
• Strong commercial mindset with clear ownership of revenue margin and retention metrics
• Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
• Strategic data-driven and comfortable forecasting and performance analysis
• Confident communicator and relationship builder at multiple seniority levels

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.