Account Manager

ROLE SUMMARY

As an Account Manager at Talabat you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact helping them optimize their presence on our platform grow their sales and ensure a high level of partner satisfaction.

WHATS ON YOUR PLATE:

Partner Relationship Management:

• Build and maintain strong long-term relationships with existing restaurant and vendor partners.

• Ensure high partner satisfaction and retention through proactive communication support and service excellence.

• Serve as a trusted advisor providing partners with insights that support their business growth on the platform.

Data-Driven Consulting:

• Analyze sales operational and engagement data to identify areas for improvement in menu performance pricing promotions and delivery logistics.

• Share actionable recommendations based on performance metrics to drive revenue and efficiency.

• Conduct regular business reviews to align on results opportunities and growth plans.

Account Growth & Optimization:

• Identify growth opportunities within the portfolio upsell services suggest cross-promotions and improve partner performance.

• Support partners in optimizing content (e.g. menu structure images delivery times) for better customer engagement and conversion.

• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration:

• Collaborate closely with internal teams such as Marketing Logistics and Operations to address partner needs and resolve issues promptly.

• Ensure smooth onboarding campaign execution and issue resolution for assigned accounts.

Contract Management & Compliance:

• Negotiate and renew commercial agreements to ensure a fair and strategic partnership.

• Ensure partners comply with service-level agreements and maintain operational standards including delivery quality and availability.

Qualifications :

WHAT DID WE ORDER:

• Bachelors degree in Business Marketing or a related field.

• 2 years of experience in Account Management Sales or Partner Success (experience in food tech FMCG or e-commerce is a plus).

• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.

• Excellent communication negotiation and interpersonal skills.

• Customer-first mindset with a strong focus on delivering value to partners.

• *Residency in or relocation to X is a must*

• Self-starter with the ability to work independently in a fast-paced environment.

• Fluency in X Language is a must

WHAT WE HAVE TO OFFER:

Join Our Vibrant Team in Dubai at City Walk Where Work Meets Innovation and Fun!

• Grow With Us: Were all about growth and recognition both professionally and personally. Your journey of development starts here.

• Diverse & Inclusive: With colleagues from across the globe our diversity is our strength. Everyones welcome in our inclusive environment.

• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.

• Fun & Community: Our company events cultural outings and sports activities arent just fun; theyre a way to bond with our amazing team.

• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms weve got perks that make every day better.

• Health & Wellness: With sponsored healthcare and gym memberships we care about your wellbeing.

Additional Information :

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time