Operations Supervisor

Role Summary:

Ability to set and meet targets, ability to deliver work with a high degree of accuracy and be attentive to details, and ability to work with the team and motivate the team.

What’s On Your Plate?

● Validate schedule for Operations Specialists, maintain reports, and manage schedule changes.

● Keep track of daily attendance, overtime, sick leaves, and other types of leave and maintain timesheets.

● Track operations team performance on a daily basis to ensure SL & quality targets are met.

● Monitor operations leaders’ performance and overall team KPIs.

● POC with all countries in case of any project.

● Manage internal & external communication.

● Provide periodic reports on performance.

What Did We Order?

● At least4 years of full-time professional experience as a Team Leader in the Customer Service Feild.

• Strong personality with Excellent communication, problem-solving, decision-making skills, and crisis management.
• Excellent Presentation skills.
• Advanced Excel is a must.
• Analytical thinking.