VP Customer Support
VP Customer Support
Posted on :
08-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 449727
- Architect, lead, and continuously improve the technical support capability including strategy, organization structure, processes, tools and technologies to achieve the highest levels of customer success and satisfaction in order to meet all stated business objectives
- Lead geographically distributed service teams of Technical Support Specialists (currently located in Carlsbad CA, Draper UT, and individually remote employees) to deliver service
- Establish alignment and enhance standard operating procedures across all core technical support processes, including internal and external communication protocols
- Set the strategy and drive the implementation of all support services across the organization
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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