VOIP Engineer

• Provide implementation of new, existing, and future VoIP to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include, but not limited to, Cisco Call Managers, CUBE and Gatekeeper routers, and Unified Communications systems.

• Manage and maintain the Tier 1 Cisco Call Managers, Gatekeepers, and a Gateway equipment, if applicable, on all networks.

• Collaborates with all sections within Regional Cyber Center (RCC) and other Network Operation Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.

• Offering a basic understanding of VMware’s vSphere infrastructure and the virtual networking components for troubleshooting purposes.

• Provides expert technical support for existing and expanding VoIP networks, services, system upgrades, and equipment purchases to the customer while adhering to security fundamentals provided by DISA’s Security Technical Implementation Guides (STIGs).

• Monitors and identifies capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.

• Ability to troubleshoot servers and infrastructure equipment.

• Ability to assess networking requirements and provide solutions.

• Ability to make accurate and independent decisions under pressure.

• Experience with a customer service-oriented company.