UK Delivery Manager

About Us

Transreport is a technology company focusing on improving the passenger experience across multiple transport modes and geographies. As an organisation with its roots in UK Rail, Transreport has developed ground-breaking technologies to improve the health and safety of transport employees and passengers alike, whilst ensuring that the customer experience is central to how transport operators deliver their services.

At Transreport, we develop innovative technology solutions that make travel accessible for all. We are a young and driven team, passionate about our mission to develop technology that positively impacts society by working towards a much more equal travel experience for all.

We are well backed by two leading VC organisations and we have also won financial awards from the Department of Transport in recognition of the innovation we are bringing to the UK transport sector.

As a Delivery Manager, you will have a passion for delivering outstanding levels of customer service and will be organised with good attention to detail and technical understanding of the product; managing the delivery of projects to ensure the benefits of the company strategy. Acting as the main point of contact and taking complete ownership of project, liaising with internal departments and project stakeholders and ensuring requirements are met on time and with a high level of quality and professionalism.

Join us on an exciting journey and become a member of our growing team.

Our culture

Key aspects of our culture here at Transreport:

• Open and transparent, we share knowledge & experience, and encourage everyone to contribute so we can all learn together.
• We actively encouragement and support self-development
• We listen respectfully, ensuring everyone s opinions are equally heard and carefully considered
• We all work together, collaborating effectively across teams, departments and locations.
• We strive for best-practice in all we do: treating our clients fairly and communicating transparently across colleagues, associates and business partners

Tasks

About the Role

We are looking for a delivery manager. As a member of the project team, your main responsibilities are, but won't be limited to:

• Work closely with our business, stakeholders and delivery partners to drive the development and delivery of high-quality solutions
• Exchange project related information and knowledge with the team
• Collaborate with specific teams and external parties to ensure solutions are fully aligned to business requirements and delivery timeline
• Coordinate releases of application
• Oversee operational service desk and manage reply to client and coordinate resolution where appropriate
• Escalate complex challenges to senior team members or managers in a timely manner and work to assist in addressing those challenges
• Customer focused, based on openness, trust, and delivering on promises
• Knowledge and use of standard program/project methods, tools and techniques
• Ensures effective communication channels exist with all stakeholders - providing timely project and programme updates

Requirements

About You

You will be expected you to have:

• Understanding of project management skills such as project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and process documentation
• Day-to-day management of projects to time, resources and quality
• Monitor the quality of project deliverables and ensure project objectives and milestones are met
• Understanding of technical element and product behaviour
• Experience in project delivery that includes the use of suppliers
• Track record of working both independently and in a multi-disciplinary-team collaborative
• environment
• Excellent interpersonal skills, written and verbal communication skills including documentation
• and reporting skills
• Well-developed influencing skills, strength of character, tenacity, and cultural sensitivity to be
• persuasive and effective
• Flexibility; can accommodate additional working hours to meet deadlines when appropriate
• Management skills to manage one or more complex projects simultaneously

Your main missions will be:

• Lead project delivery based on agreed milestones
• Coordinate releases of application and planned maintenance activities
• Oversee operational side of the project and coordinate appropriate response to incidents
• Mentor junior member of the team

The following are not essential but would be well-received by us in respect to this role:

• Technical background with experience across application development life cycle
• Working experience within regulated industries, ideally rail
• Appropriate training in Project Management (Agile or Prince2), or equivalent experience
• Experience working with Product team
• Educated to Degree level in a relevant technical subject (or equivalent industry experience)

Benefits

• Private medical insurance for you and your children after the probationary period
• Tech & Cycle Scheme
• Company Pension Scheme
• Free Flu Jab for you and your family members
• 20 days holiday per annum plus UK Bank Holidays
• 10 days nonconsecutive sick leave with full payment per annum
• Flexible working hours and fully remote working mode arrangement to promote work-life balance
• Discretionary Bonus (Dependent upon organisational and individual performance)
• Upscaling and training opportunities, assisting you to stay up to date and explore new skills
• A collaborative and inclusive work environment that values diversity and teamwork
• Unique policies that value diversity and inclusion, including volunteering policy so you can pursue external interests
• Opportunities for growth and advance your career within the company, or switch between technologies and projects
• A budget for learning resources, courses, and books to support your continuous learning and growth within the company after the probationary period

We acknowledge that prospective candidates may have reservations about applying for a role if they don't meet all the requirements or have experienced an extended career break. However, we want to assure you that if you believe you are well-suited for the position and can demonstrate transferable experience, we strongly encourage you to apply. Please don't let the absence of a few checkboxes discourage you from seizing this opportunity.

We wholeheartedly welcome individuals from diverse backgrounds and career paths. Your qualifications and potential are highly valued and respected by our company. We actively seek applicants who can make meaningful contributions to our team's success.