Time Management Representative
Posted on :
19-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2339156
- Distributes accurate and timely agent schedules using WFM now / Nice IEX
- Inputs intraday corrections and exceptions into systems for agent time off and absences
- Monitors inbound volume for unusual activity to ensure staffing needs are met
- Recognize abnormal scheduling issues and escalate as necessary
- Initiates and coordinates trouble tickets and escalate issues as required
- Prepares standard and ad hoc reports for agent availability effectiveness
- Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command canter
Employment Type
Full Time
Department / Functional Area
Key Skills
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