Telesales Agent (IT Services)

ROLE AND RESPONSIBILITIES

• Make outbound telesales calls as per a call list using a contact management system.
• Explain the product features (Softwares) and benefits and convince the customer to buy and/or subscribe.
• Successfully overcome customer objections.
• Achieve daily, weekly, and monthly targets on sales performance and quality.
• Motivate self to keep up to date with knowledge of our products, pricing, promotions and procedures.
• Ensure adherence to Data Privacy of customer information .
• Maximize revenue opportunities by offering replacement options and cross selling products .
• Adhere to documented processes and procedures, whilst taking customer satisfaction into account.
• Communicate issues identified to Manager to minimize operational failures.
• Escalate interactions to management as appropriate.
• Take full accountability for First Contact Resolution.
• Adhere to all role specific processes, procedures, scripts, and guidelines ability to sit for long duration at a desk on the phone wearing a headset.
• As telesales you will be in charge of developing the company business ,through on boarding new customers and offer them our services.
• Contact new customers and introduce the company
• Onboard new customers
• Sales of company products and services
• Get new Service Contacts

Job Requirements

• Indoorsales skills min2-3 years
• Experience in IT servicesales
• lives in 6 October city or nearby
• Good communication, presentation, and negotiation skills.
• Indoor sales agent is in charge of promoting our company to corporate customers and should be able to expand customer base in 6 Octoberand near by areas.
• Agent should have experience in sales of IT services to corporate customers