Tele counselor

Overview:

Key Responsibilities:

• Engage with clients via phone calls and other communication channels.
• Assess clients needs and provide appropriate counseling or referrals.
• Offer support and guidance to clients experiencing emotional distress or seeking advice.
• Maintain detailed and accurate records of all client interactions and outcomes.
• Adhere to confidentiality and data protection policies.
• Communicate effectively with internal teams to ensure seamless client support.
• Stay updated on relevant resources and services to provide accurate information to clients.
• Participate in training and professional development opportunities to enhance counseling skills.
• Provide crisis intervention when necessary.
• Ensure compliance with ethical and legal standards in counseling practices.

Required Qualifications:

• Bachelors degree in Psychology Counseling Social Work or related field.
• Proven experience in counseling or a related field.
• Strong communication and active listening skills.
• Empathy and an understanding of diverse client needs.
• Ability to work effectively in a fastpaced and dynamic environment.
• Excellent problemsolving skills when addressing client concerns.
• Knowledge of counseling techniques and ethical guidelines.
• Ability to maintain confidentiality and handle sensitive information.
• Strong time management and organizational skills.
• Proficiency in using telecommunication technologies and software for documentation.
• Certification or licensure in counseling or related field (preferred).
• Experience in crisis intervention and risk assessment (preferred).
• Ability to work flexible hours including evenings and weekends.
• Fluency in multiple languages (preferred).

communication,empathy,active listening,time management