Tele caller

Overview:

Key Responsibilities:

• Initiate sales calls to potential customers
• Follow up on leads and conduct cold calls to generate new business
• Provide information about products or services over the phone
• Manage and resolve customer complaints
• Keep detailed records of interactions and transactions
• Obtain and document customer feedback
• Set appointments for sales representatives
• Meet and exceed sales targets and objectives
• Conduct customer surveys to gather information and feedback
• Update customer databases
• Collaborate with the sales team to ensure goals are met
• Adhere to scripts and protocols
• Handle potential leads by thoroughly understanding their requirements
• Provide exceptional customer service at all times

Required Qualifications:

• High school diploma or equivalent
• Proven experience as a Tele caller or relevant customer service role
• Excellent communication and interpersonal skills
• Ability to handle rejection and objections professionally
• Strong sales skills and ability to close deals
• Good knowledge of relevant computer programs and telephone systems
• Ability to multitask set priorities and manage time effectively
• Customer focus and adaptability to different personality types
• Ability to work under pressure
• Persistent and resultoriented approach
• Good understanding of telemarketing and negotiation techniques
• Familiarity with CRM systems and practices
• Problemsolving and conflict resolution abilities
• Availability to work flexible hours
• Proven track record of successfully meeting sales quotas

communication,negotiation,customer service,persistence