Technician
Posted on :
18-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2461553
-
About the job
Job Scope:
As a Certified Technician you will be accountable for troubleshooting, testing and repairing technical issues pertaining to all Apple products (Mac, iOS, Accessories, Beats, Watch) while managing spare parts, supporting new launches and training customers/employees as needed.
Responsibilities:
- Provide hands-on advice and technical support and ensure that customers get swift resolutions to technical problems of every kind
- Perform diagnostic tests on all Apple products to identify, evaluate and isolate problems;
- Analyze, troubleshoot and repair technical issues in accordance with Apple system and guidelines
- Assess system configuration and software updates so that hardware resources can be used effectively
- Manage efficiently the allocated repair jobs and preparation of refurbished iPhones and other Apple products keeping job tickets updated and notifying clients on job progress;
- Process walk in jobs on site or return to Apple when necessary
- Handle large volume or multiple small volume retailer accounts
- Manage Apple spare parts and inventory while testing, sorting and organizing salvaged parts and devices
- Support the launch of new applications, services and tools
- Maintain cleaned and organized workstations, equipment and tools
- Maintain a proper documentation of repair issues and resolutions
- Train clients on Apple software and hardware if necessary
- Support the Customer Service Representatives on technical issues and technical feedback to customers
- Handle customers, if required, during shortage of reception staff or high volume of walk-in customers
- Prepare and submit periodic reports to management
- Stay updated on all Apple’s articles for troubleshooting, operational procedures and service news.
-
Qualifications
- High School Diploma
- Technical Apple certifications
- Updated on all certifications and training courses
- At-least 2 years of Relevant Expereince
-
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
