Technical Support Engineer

Job Description

Main Job Duties:

• You’ll be monitoring the Datacenter for our organization (network, platform, and applications on 24/7)
• Responsible for providing the first level of resolution in troubleshooting network and software issues of all company regions and coordinate with second level support to fix the problem.
• Monitoring and Checking KPIs
• Troubleshooting windows, Linux and network (VPN) issues.
• Can work with different tasks in a smooth and effective way.
• Handle different requests using a ticket system or e-mail.
• Deliver the knowledge needed to the customers in a simple way

Job Requirements

• Bachelor’s degree in computer science.
• 1-2 years of experience in a similar position.
• Must have very good command of English.
• Have a good knowledge of IIS, Tomcat & apache applications
• Previous experience with Linux, Windows administration, MSSQL administration.
• Flexible and can work under pressure.
• Preferable to have RHCSA RHCSE.
• Good knowledge MCSA, MSSQL and IIS Administration.
• Good knowledge MSQL, Tomcat, Apache
• Strong communication and customer service skills.