Technical Support En....
Technical Support Engineer
Posted on :
30-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 717742
Act as the first point of contact with the customer for open cases.
• Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis.
• Reproduce the reported case when applicable to improve the understanding of the exact issue.
• Rapidly respond to customers with case status, corrective actions, and time of implementation.
• Provide the customer with known workarounds and resolutions.
• Collect sufficient reporting requirements and forward enhancement requests to the associated Sales Account Manager.
• Escalate unsolved customer cases to associated Senior Technical Support and follow up on the case to assure proper closure.
Employment Type
Full Time
Department / Functional Area
Key Skills
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