Technical Safety Engineer Oil
Posted on :
27-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2293473
Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations, take ownership of tier 1 (remote support) to tier 3 (action a field engineer to site) calls, and support cases/faults ensuring the effectiveness of client systems, and enhancing the company s excellent
The company s head office is based in the picturesque village of Bollington in Cheshire, where this role will be based and predominantly carried Working hours are 8:30am - 5:30pm, Monday -
Key Responsibilities of the role include:
Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:
To maintain a high degree of customer service for all support queries and adhere to good service management
To take ownership of user problems and be proactive when dealing with user
To log all calls on our support desk software and manage the ticket system
Deal with administrative activities professionally and in a timely
Liaise with field engineers, installation programs, maintenance and warranty
Requirements
Good understanding and operating of desktop systems
Strong customer service skills and ability to manage client expectations
Ability to identify Customer Needs and Challenges
Ability to meet deadlines
Being influential, confident and motivated
Being logical and decisive
Being objective, flexible and independent
Encouraging fellow co-workers
Ability to handle potentially stressful situations
Demonstrate tact, professionalism and diplomacy
Benefits
The successful applicant will complete and obtain a Level 3 Digital Support Technician qualification through Learning Curve
You will be taught through:
- 4-6 weekly 1-2-1 sessions with your tutor
- 6 hours per week to complete the apprenticeship
- The course is a 15 month programme
- More info can be found here -
Good understanding and operating of desktop systems Strong customer service skills and ability to manage client expectations Ability to identify Customer Needs and Challenges Ability to meet deadlines Being influential, confident and motivated Being logical and decisive Being objective, flexible and independent Encouraging fellow co-workers Ability to handle potentially stressful situations Demonstrate tact, professionalism and diplomacy
Employment Type
Full Time
Department / Functional Area
Key Skills
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