Technical Account Manager
Posted on :
08-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-03-2024
Job Description
Req ID : 2605843
Job brief
We are looking for a qualified technical account manager to oversee and address our
customers technical needs. You will provide accurate technical service before and after the
point of sale ensuring customer satisfaction.
We are looking for a qualified technical account manager to oversee and address our
customers technical needs. You will provide accurate technical service before and after the
point of sale ensuring customer satisfaction.
As a Technical account manager you should be a techsavvy professional able to explain
technical details and requirements to a nontechnical audience. You should also be results
driven and aspire to achieve specific goals.
driven and aspire to achieve specific goals.
Ultimately you should be able to provide technical product and business knowledge to
support sales process and strengthen customer relationships.
support sales process and strengthen customer relationships.
Responsibilities
Provide technical support for customers to support presales and postsales
processes
Address all productrelated queries on time
Train customers to use products effectively
Provide developers with customers feedback to help identify potential new features
or products
Report on product performance
Identify solutions to reduce support costs
Analyze customers needs and suggest upgrades or additional features to meet their
requirements
Liaise with the sales department to win new business and increase sales
Establish best practices
Keep track of sales performance metrics
Provide technical support for customers to support presales and postsales
processes
Address all productrelated queries on time
Train customers to use products effectively
Provide developers with customers feedback to help identify potential new features
or products
Report on product performance
Identify solutions to reduce support costs
Analyze customers needs and suggest upgrades or additional features to meet their
requirements
Liaise with the sales department to win new business and increase sales
Establish best practices
Keep track of sales performance metrics
Requirements and skills
Proven work experience as a technical account manager
Solid technical background with hands on experience in digital technologies
Familiarity with software and frontend development
Nodejs and React Knowledge required
An ability to gasp customers needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problemsolving skills
Proven work experience as a technical account manager
Solid technical background with hands on experience in digital technologies
Familiarity with software and frontend development
Nodejs and React Knowledge required
An ability to gasp customers needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problemsolving skills
BSc degree in Computer Science or relevant field
Employment Type
Full Time
Company Industry
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
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