Team Manager
Posted on :
17-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2458861
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About the job
Description
Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
Alexa Data Services’ mission is to provide high-quality labelled data for machine learning (ML) technologies.
Key job responsibilities
As Team Manager, You Will Be Responsible For
- Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
- Track quality and utilization metrics
- File and track tickets, following up on blocks to productivity
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
- Communicate effectively in English
- The regular work schedule will be from Sunday to Thursday, the working interval will be between 07:00 – 19:00 (flexible start hour).
- A day in the life
We are seeking an experienced team manager to join our operations in Amman, Jordan to develop, manage, and support our Alexa Data Services team with Speech and language solutions.
About The Team
The ADS team researches and delivers high-caliber multi-language Text-to-Speech technology, leading to voice quality and accuracy.
Employment Type
Full Time
Company Industry
Department / Functional Area
Software Development / Application Development (IT Software)
Key Skills
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