Team Leader
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Job Description
Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
Maintain and update guest history profiles through the Opera guest profile system
Review and prepare next day s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
Give courtesy calls and complete the daily call log as per established guidelines
Employment Type
Full Time
