Systems Application Analyst

Job Title: Systems Application Analyst

• Location: Virtual
• Job Type: W2 Contract

Background/Need

The IT Asset Services team inside of ISD is responsible for the IT asset inventory as well as the enterprise management & monitoring platforms. There is a need to have a dedicated application analyst to implement a ServiceNow based Configuration Management Database (CMDB) & asset inventory as well as the workflow & integrations to fullysynchronize the inventory to the source data.

Major Responsibilities:

This individual will support the implementation of a Configuration Management Database (CMDB) and migrate existing asset inventories into it. They will work with the ServiceNow administrators & developers to bring additional functionality and reporting to the ServiceNow platform. Attention to detail empathy & and an ability to collaborate with highly technical teams will be required for their success.

• Develop and document systems administration SOPs.
• Develop implementation architectures from requirements documents or highlevel specifications.
• Equipment lifecycle management (computers servers and mobility).
• Implementation and Operational Support.
• Support for asset management and compliance tracking using dedicated tools databases.
• Translates Business Requirements into Technical Specifications.
• ServiceNow Administration.
• ServiceNow ITOM Development.
• ServiceNow IT Operations Management.
• ServiceNow IT Service Management.
• ServiceNow MultiSource Configuration Management Database (CMDB) Administration.
• Systems Architecture.

• Agile Methodologies.
• Continuous Integration/Continuous Delivery.
• Implement and automate security controls governance processes and compliance validation.
• Interface Design.
• Interface Design.
• ServiceNow ITSM Development.
• Full Software Lifecycle Automation and Testing Tools.
• Determine Systems Specifications.
• System Analysis.
• Systems Configuration.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.