Swedish speaking Customer Experience Associate

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine along with flavourful South African cuisine sound perfect to you? Keep reading! A leading omnichannel company are looking for aSwedish speaking Customer Experience Associateto join their team inCape Town, South Africa. If you are fluent in Norwegian and are fascinated by all advances in broadband technology and the streaming industry, thisjobopportunity is for you! Join a team dedicated to providing top customer experience, while enjoying your stay in a city famous for its rich culture, fabulous landscapes and buzzing nightlife, where you will also get the chance to socialise, build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your keyjobresponsibilities as theSwedish speaking Customer Experience AssociateinCape Town, South Africawill include:

• Be the primary point of contact for customer requests, becoming the most valuable ambassador
  
• Utilise phone calls, e-mails and chats in order to provide a seamless experience to new and existing customers
  
• Respond to inquiries about broadband services and TV solutions offered by our client always in a professional and timely manner
  
• Resolve technical issues as they arise in a timely manner
  
• Follow up with a thorough needs assessment and inform customers about ongoing campaigns
  
• Turn every customer into a happy customer!
  
• Exchange ideas and solutions with your colleagues!
  
• Enjoy your time in Cape Town!
  

Requirements

Requirements for thisSwedish speaking Customer Experience Associate jobinCape Town, South Africa:

• Fluency inSwedish
  
• Very good use of English both in written and spoken language
  
• Work experience in a customer/tech support role is welcome
  
• Exceptional communication & soft skills, as well as a problem-solving mentality
  
• Computer knowledge/tech savviness
  
• A positive and adventurous attitude
  
• A sponge that is willing to soak up all the knowledge and experience they offer
  

If you meet the above requirements for thisSwedish speaking Customer Experience Associate jobinCape Town, South Africa, we would like to hear from you! Please send your CV through today!