Support Specialist
Support Specialist
Posted on :
18-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2637014
Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems and management style were built to optimize your work experience. Join our advanced technical support team to see how we’re transforming customer support.
What You Will Be Doing
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customer’s problem
- Generating solutions using your product knowledge and our knowledge bases
- Spending 25% of your time learning about new products, features, & solutions
- What You Won’t Be Doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
- Support Specialist Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
- Basic Requirements
- At least 2 years of experience in a technical customer support or entry-level engineering role
- Enough coding experience to pass a basic coding test (i.e. bug fixes)
- Availability to work any shift we assign you
Employment Type
Full Time
Department / Functional Area
Key Skills
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