Subject Matter Expert - Polish - Cluj-Napoca

Position: Polish Subject Matter Expert

Location: ClujNapoca Romania

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Take inbound calls emails tickets and chats with existing customers and partners to solve their issues within guidelines
• Ensure the delivery of an efficient and very high quality customer experience at every contact
• Update the database of customers and document activities and history for further contacts and campaigns

REQUIREMENTS:

• Based in or willingness to move to ClujNapoca
• Excellent written and verbal communication skills in Polish (C1) and English (B2)
• Good MS Office skills
• Responsible and reliable attitude
• Very good customer service skills with pleasant friendly voice
• High motivation and enthusiastic approach
• Planning skills
• Effective decision making

OFFER:

• Excellent remuneration package based on experience skills and performance
• Signon bonus and performance bonus
• Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Fully paid training
• Relocation support
• Guidance and tools to reach your full potential