Strategic Account Manager DACH

Strategic Account Manager DACHResponsibilities

• As part of the account team, you focus on renewals & expansions across a sizable product portfolio
• Maximize software retention rates through effective inside sales techniques over the phone, video, and email while also minimizing customer churn.
• Lead end-to-end sales motions for our Cloud and Data Center platforms
• Partner with our Strategic account team on account planning and driving total book of business growth through whitespace analysis and install base research
• Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
• Identify business process or policy issues and work in a team project setting towards a solution
• Maintain a deep understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
• Ability to co-sell and collaborate with solution partners across the majority of opportunities
• Forecasting a pipeline for renewals, upsell, and cloud migration opportunities
  
  

Qualifications

• Four or more years of experience in account management, software renewals, customer success, or other relevant business areas
• Experience selling Enterprise SaaS products
• Ability to establish rapport and build relationships and trust with key customer and internal stakeholders within the region
• Proven track record of meeting or exceeding performance goals
• Experience managing net new sales cycles
• Fluent in German
  
  

It's Great, But Not Required If You Have

• Experience working with Channel partners to retain and grow customer accounts
• Industry and/or market-specific knowledge
• Experience using Salesforce, Clari and Tableau