Store Manager

Maintains a customer-centric focus. Ensures associates are knowledgeable, helpful, and able to efficiently carry-out the store recovery functions. Provides associates the tools necessary to ensure customer satisfaction. Delivers positive resolutions to challenges and complaints from customers.Trains and develops Assistant Store Managers and all store associates. Oversees and executes successful staffing strategies. Networks to build a pipeline of potential new associates. Recruits and retains qualified associates to ensure staffing needs are consistently met. Coaches, confronts, and counsels associates to improve overall performance. Holds poor performing managers and associates accountable through conversation and documentation. Provides staff with growth opportunities through consistent coaching