Specialist Key Accounts Operations
Posted on :
26-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2663381
What’s On Your Plate?
- Own key account onboarding processes including scanning inventory for catalogue creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
- Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)
- Actioning vendor changes i.e. opening hours, contact numbers, assortment
- Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management & price updates
- Regularly reviewing vendor's assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager
- Generating performance reports supported with detailed data analysis to drive the right focus on key improvement areas
- Regularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practices
- Provide operational oversight on vendors' performance
- Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices
- Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
- Vendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately
- Collaborate with other VCs within the market and across the region for best practices and lessons learned
- Consistently able to prioritise by focusing on high-impact/critical tasks and multi-task
- Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessary
- Communicating key trends, opportunities and issues effectively to local operations managers and key account managers
- What Did We Order?
- Strong vendor operational knowledge
- Ability to document processes and guidelines
- Ability to work with data and highlight key insights
- Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate
- Ability to build relationships, motivate peers and manage upwards
- 3+ years experience in an operational role
- Understands grocery operations
- Ability to build relationships, motivate peers and manage upwards
Employment Type
Full Time
Department / Functional Area
Key Skills
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