Software Developer 7119-0715

HM Note: This hybrid role is three (3) days in office and commences April 1 2024

Responsibilities: and nbsp;

Required to translate technical systems specifications into working tested CRM applications. This includes developing detailed programming specifications writing and/or generating code compiling datadriven programs maintaining and conducting unit tests.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages including tec and nbsp;

General Skills:

Experience in programming and analysis; specialized CRM software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in Dynamics CRM Customer Service Module including Customer Service Workspace Macros Agent Scripts and Case Management Solutions Customization

Experience in structured methodologies for the development design implementation and maintenance of applications

Experience in design code test debug and document applications Experience in the use of object and/or third generation language development tools

Experience in one or more programming languages Experience in application design latest design patterns deployment and troubleshooting

Experience with relational and hierarchical database technologies Experience in the use of information retrieval packages using query languages

Experience with one or more communications protocols Experience in structured methodologies for the design development implementation and maintenance of applications

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines CRM Software and nbsp;

Development Skills:

Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation

Knowledge and experience with specific CRM enterprise architecture methodologies design standards and tools

Experience with middleware and gateways Expertise in specific tools for CRM software development and nbsp;

Desirable Skills:

Knowledge and experience with programming Internetready applications

Knowledge and experience in rapid application development (RAD) methodologies

Knowledge and understanding of Information Management principles concepts policies and practices

Experience with middleware and gateways

Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging

Ability to provide postimplementation support and resolve any postimplementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

Skills

Experience and Skill Set Requirements

Evaluation Criteria:

and nbsp;

Price (30%)

and nbsp;

Technical Skills (30%)

• Experience with Agile methodologies
• Experience with Dynamics 365 Microsoft Power platform and Azure solution design
• Working knowledge of Dynamics interoperability integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge and nbsp;with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET C# JavaScript and nbsp;
• Working knowledge of DevOps task boards pipelines etc.

and nbsp;

Experience (30%)

• Experience with cloud platforms such as Azure Dynamics 365 Power Platform
• Experience with Dynamics CRM Customer Service Workspace Agent experience profile Session templates workstream and routing.
• Experience with custom .Web API development and nbsp;ASP.NET. .Net Core Entity Framework Azure SQL DevOps CI/CD Pipelines etc. and nbsp;
• Proficiency in all cloud service models: SaaS PaaS and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies including using kanban/task boards and nbsp;
• Extensive experience developing in Dynamics 365 Customer Experience (case management Knowledge Management Customer Service Workspace configuration) and power platform and nbsp;
• Experience with both low code development and custom development on Dynamics 365

and nbsp;

Communication Skills (10%)

• Strong communication skills to prepare documentation including but not limited to; reports reviews assessments and nbsp;
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients
• Ability to communicate designs and development in clear and understandable manner

Must Haves:

1. Experience with Dynamics 365 Microsoft Power platform and Azure solution design
2. Working knowledge of Dynamics interoperability integration and capability with other Microsoft cloud technologies
3. Working knowledge of both low code development and custom development on Dynamics 365
4. Working knowledge with Dataverse design and development

Nice to Have:

1. Previous Public Sector experience is an asset.