Social Media Agent German speaker

Do you want to be a part of a multicultural team based in Lisbon where you will provide outstanding multichannel support to users of the service Look at this position and start this new adventure in your personal and professional life!

As a Social Media Agent your primary responsibility is social media management for a video streaming platform. Your main task is to adhere to strict company guidelines and respond to user feedback on platforms. Think of it as a backoffice role similar to a social media manager/analyst where you maintain the projects image by addressing client feedback online without engaging in direct client conversations or online chats.

Tasks

• Focus on delivering on key results like customer satisfaction first time resolution efficiency and quality metrics
• Demonstrate ownership high level of commitment and provide excellent customer service to the customer
• Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.
• Solve Partners issues using innovative techniques identifying efficiency gains and conducting root cause analyses.
• Be an Incredible Communicator: Able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships
• Support partner queries pertaining to channel management and performance channel analytics and any technical issues in a friendly and accurate manner
• Serve as a consultant to internal crossfunctional stakeholders on the video platform product.

Requirements

Education:

• At least 2 years BA/BS degree or equivalent with a good academic record

Experience:

• At least 12 months of direct customer service experience required preferably in contact centers
• Live customer support experience (phone chat email inperson etc.)
• Experience working in B2C and B2B environment preferred
• Self starter strong attention to detail and able to juggle multiple work streams at once
• Externalfacing customer interaction experience via customer support
• Experience in Advertising Media Planning Copywriting Social Media Campaign and the like is a plus

Skills:

• Excellent level of German language
• Familiar with basic internet technologies (web email IM) software (browsers common plugins common websites) and terminology
• Technologicallycapable: Able to quickly learn
• An enthusiasm for Social Media technology
• Interest/ working knowledge in online media or YouTube Product
• Demonstrated capabilities of critical thinking analysis and problem solving
• Excellent Written communication and organizational skills; can switch from business to casual communication tone depending on the end users need
• Ability to develop and deliver clientfocused solutions to customer needs through ongoing superior support interactions
• Critical thinking and strong problemsolving skills able to investigate and followup appropriately or make judgments and escalate when necessary
• Comfortable with a rapidlychanging environment
• Ability to learn retain and apply large amounts of product procedure policy and system information

Benefits

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• New office facilities in a convenient location in Lisbon
• Training & development opportunities
• Competitive salary & relocation allowance and assistance*
• Free fruit coffee tea water and a lot more!

Location:

Lisbon (Portugal)