Services Delivery Manager
Posted on :
01-04-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2679486
- Overseeing the day-to-day service operations within the region, ensuring processes run smoothly and efficiently.
- Maintaining team skills matrix and improving cross-product skills for high performing team members
- Reviewing and approving SOW, contracts, cost sheets, and project budgets
- Owning and overseeing all program and service delivery aspects
- Monitoring and ensuring high customer satisfaction and expectations, addressing any significant service issues or complaints escalated within the region
- Monitoring and achieving key performance indicators (KPIs) for the region regarding service delivery, response times, and customer satisfaction
- Developing and managing the regional service budget, ensuring cost-effectiveness while maintaining service quality
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
