ServiceNow Business Analyst Functional Consultant ICTS Practice

Job Description:

Position: ServiceNow Business Analyst / Functional Consultant

Location: Noida/ Pune

Job Description:

We are seeking skilled and experienced ServiceNow Business Analysts / Functional Consultants with a minimum of 4 years of experience to join our team. The ideal candidates will have a strong background in gathering and analyzing business requirements and translating them into functional specifications for ServiceNow implementations.

Responsibilities:

Collaborate with clients to gather and analyze business requirements for ServiceNow implementations including IT Service Management (ITSM) IT Operations Management (ITOM) and IT Business Management (ITBM).

Translate business requirements into functional specifications user stories and use cases and ensure alignment with project objectives and stakeholders expectations.

Work closely with technical teams to ensure that functional specifications are accurately translated into technical designs and solutions within the ServiceNow platform.

Conduct workshops and meetings with stakeholders to elicit requirements gather feedback and drive consensus on solutions.

Assist with the configuration testing and deployment of ServiceNow solutions and provide support during the implementation phase.

Conduct user acceptance testing (UAT) and gather feedback from endusers to validate that solutions meet business requirements.

Provide ongoing support and assistance to clients throughout the project lifecycle including troubleshooting issues and addressing change requests.

Stay uptodate with the latest ServiceNow features capabilities and industry trends and provide recommendations for their adoption within our organization and for our clients.

Requirements:

Bachelors degree in Business Administration Information Technology or related field.

Minimum of 4 years of experience as a Business Analyst or Functional Consultant with a focus on IT projects and solutions.

Experience gathering and analyzing business requirements and translating them into functional specifications for ServiceNow implementations.

Strong understanding of ITIL processes and principles with experience in areas such as Incident Management Change Management Problem Management Asset Management and CMDB.

Excellent communication and interpersonal skills with the ability to effectively interact with clients and stakeholders at all levels of the organization.

ServiceNow certifications (e.g. Certified Implementation Specialist Certified System Administrator) preferred but not required.

Ability to work effectively in a fastpaced collaborative team environment.

Join our team and contribute to the success of our projects by leveraging your skills and expertise as a ServiceNow Business Analyst / Functional Consultant. We offer competitive compensation benefits and opportunities for professional growth and development. Apply now to become a key member of our dynamic team at Birlasoft.