Service Manager - Giza Systems EG

This role oversees project services manages installations leads a team and addresses client issues. Responsible for directing tasks monitoring projects managing contracts and providing technical support. The role involves preparing reports assessing training needs and ensuring data security.

• Oversee the execution of installation and service activities for clients.
• Actively engage in and supervise client training programs.
• Lead and manage a team comprising service engineers and technicians.
• Assign and oversee service tasks monitor project progress resolve client issues and track service status.
• Monitor and manage service and maintenance contracts with clients.
• Function as the secondary support for highly technical aspects.
• Prepare and submit various documents including work reports weekly reports work orders and related paperwork.
• Identify and address staff training needs and develop a training plan subject to approval by the Division Manager.
• Evaluate and monitor the performance of service engineers and technicians submitting performance evaluation reports to the Division Manager.
• Implement measures to safeguard all backups and prevent any potential risks of data loss.
• Investigate and recommend innovative technologies or methodologies to enhance service efficiency and effectiveness.
• Monitor work quality and provide proper advice for performance improvement and provide the implementation maintenance and functionality of the low current system.
• Diagnose Systems Failures Breakdown Problems and Plan Professional Solutions and provide the proper implementation of the Low current Systems to avoid and resolve any occurring problems.
• Provide the appropriate installation maintenance and monitoring of systems and provide the appropriate organization and documentation of low current systems.
• recommend development plans for Low Current systems in order to meet the required level of efficiency.
• work in the development of Low current systems (IT infrastructure network CCTV Controller systems etc.

• Excellent communication and interpersonal skills.
• Excellent technical report skills
• Very Good command of English
• Excellent Leadership skills

• Good practical experience in low/light current solutions (CCTV Access Control Fencing Motor gates . etc)
• Ability to follow up on excavation Earthing cables and Routing works.
• Ability to understand the detailed/layout drawings.
• level of proficiency in using Microsoft office (Excl word outlook ..)

Bachelor of Engineering with a specialization in Electrical/Electronics/Communication or Mechatronic