Service Key Account Manager

Responsibilities:

• Manage customer relationship from a service perspective through a structured communication approach
• Understand customer needs through proactive continuous customer diagnosis
• Create, implement and follow-up service account plans in alignment with customer and KA team
• Create, implement and follow-up quality plans per account in line with customer and KA team
• Identify sales opportunities, create solution and fact-based value proposal negotiate and close deals and drive growth of profitable service contracts
• Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
• Support resolution of technical issues by being responsible for communication with customer and issue driver
• Be an integrated member in the KA team, driving the service business as a part of a system supplier approach