Service Integration and Management SME - Contract - Canberra

Requirements

• How the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners developers and end users.
  
• Contemporary SIAM and ITIL Service Management services and operating models.
  
• Other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.
  
• Contemporary service management toolsets and solutions including public cloud toolsets and solutions.
  
• Contemporary enterprise operations toolsets and solutions including application performance monitoring.
  

• Working with a diverse array of stakeholders to identify and develop SIAM requirements for inclusion in approaches to market.
  
• Developing documentation on both current state and future state requirements and other relevant documentation as required.
  
• Supporting the SIAM Bundle Lead Sourcing Lead Program Manager and Program Office in their deliverables.
  

• Demonstrated experience in implementing Government ICT outsourcing arrangements including experience in requirements development tender evaluation contract negotiation and service implementation.
  
• Demonstrated experience in implementing SIAM services across large scale ICT delivery environment including within Government.
  
• Demonstrated experience with service management and enterprise operational toolsets and solutions.
  
• Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.
  
• Strong verbal and written communication and documentation skills. The ability to clearly articulate requirements expectations and outcomes is essential.
  
• The ability to present information and communicate expectations across conflicting priorities/workloads.
  
• Ability to work under pressure with close attention to detail. This includes the ability to plan coordinate and track the progress of various activities within agreed timelines.