Service Integration and Management Bundle Lead - Contract - Canberra

Requirements

• How the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners developers and end users.
  
• Contemporary SIAM and ITIL Service Management services and operating models.
  
• Other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.
  
• Contemporary service management toolsets and solutions including public cloud toolsets and solutions.
  
• Contemporary enterprise operations toolsets and solutions including application performance monitoring.
  

• Work closely with the Sourcing Lead and the Program Office Lead in defining scoping and managing the delivery of assigned outcomes.
  
• Work closely with the EL2 Director in ensuring appropriate levels of engagement are being undertaken with existing IT service management teams.
  
• Ensure that the Department s future people process and technology requirements for SIAM are identified documented and addressed.
  
• Work with all relevant stakeholders to develop any approach to market documentation for SIAM.
  
• Undertake as necessary research and investigation into modern ICT services practices and delivery models.
  

• Significant demonstrated experience in implementing large scale Government ICT outsourcing arrangements including experience in requirements development tender evaluation contract negotiation and service implementation.
  
• Significant demonstrated experience in implementing SIAM services across large scale ICT delivery environments including within Government.
  
• Demonstrated experience with service management and enterprise operational toolsets and solutions.
  
• Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.
  
• Ability to collaborate with technical and nontechnical teams to identify gaps in strategy delivery and capability resolve complex issues and seek consensus.
  
• The ability to lead relevant workshops and technical discussions to produce a consensus view or outcome.
  
• Strong written and verbal communication skills to effectively communicate to stakeholders executive and technical staff. Ability to develop clear and concise documentation for inclusion in future approaches to market.The ability to clearly articulate requirements expectations and outcomes is essential.
  
• The ability to present information and communicate expectations across conflicting priorities/workloads.
  
• Ability to work under pressure with close attention to detail. This includes the ability to plan coordinate and track the progress of various activities within agreed timelines.