Service Desk Operati....
Service Desk Operations Analyst
Posted on :
11-02-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 2520695
- Provide first-line technical support and issue resolution to end-users via phone, email, or chat
- Record all customer inquiries and incidents in the ticketing system
- Troubleshoot hardware and software issues and escalate complex problems to appropriate teams
- Monitor and manage the resolution process for all open tickets
- Collaborate with other support teams and escalate issues as needed
- Document and maintain troubleshooting procedures and knowledge base articles
- Perform system and software installations as required
- Proactively identify recurring issues and propose solutions to prevent future incidents
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets
- Keep up-to-date with technology trends and advancements to provide efficient service
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
