Service Desk Engineer

Install new products and apply performance and security procedures.
• Supervise the migration of existing solutions and apply needed updates.
• Complete configuration and upgrading based on design and specifications of client proposals.
• Supervise the administration of systems to ensure availability of services to authorized users.
Testing, Documentation and Reporting
• Complete integration and test the applications and systems.
• Prepare full documentation of the implemented products and software.
• Provide timely status reports to supervisors and project managers.
Technical Assistance and Support
• Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support.
• Follow-up on major accounts in terms of technical support and proactive support service.
• Maintain applications, operating systems and perform various preventative maintenance tasks for clients.
• Provide hands on training to the customer Knowledge Transfer .