Service Desk Engineer
Posted on :
22-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 794129
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs
- To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
- When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
- Ensure shortest possible restoral times possible initiating the timely escalations to specialized Resolver groups inside and outside SITA according to the customer contracts and SLAs and monitoring requirements
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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