Service Delivery Manager

Responsibilities:

• Understanding business cycles of outsourcing and managed services.
• Manage demand from users on IT services , physical security and supervise the delivery.
• Assist in building and updating Service Catalogue to streamline the services.
• Ensure the service operation is running smoothly and all incident are and recorded in a service ticketing system.
• Communicate to respective manager with efficiency and accuracy any progress and/or delays,
• Mutualize resources, reduce TCO.
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.